Cancellation & Refund Policy

1. Overview

At AI Botflow, we strive to ensure our customers are completely satisfied with our multi-channel WhatsApp and Social CRM platform. This policy outlines our terms for subscription cancellations and refunds.

2. Subscription Cancellation

• You can cancel your subscription at any time directly through your CRM account under Settings > Billing & Subscription, or by emailing support@aibotflow.in.
• Upon cancellation, your subscription will remain active until the end of the current billing cycle, after which you will not be billed further.

3. 7-Day Money-Back Guarantee (First-Time Subscriptions)

We offer a 7-day money-back guarantee for first-time subscribers to our paid plans:

• If you are dissatisfied with our software within 7 calendar days of your initial purchase, you may request a full refund of your subscription fee.
• To request a refund, email support@aibotflow.in with your registered account email and Razorpay payment receipt ID.

4. Refund Processing Timeline

Once your refund request is approved:

• Refunds are initiated immediately via our payment gateway partner, Razorpay.
• The amount will be credited back to the original source payment method (Credit/Debit Card, UPI, or Net Banking) within 5 to 7 working days, depending on your issuing bank.

5. Non-Refundable Items

The following charges are non-refundable:

• Direct conversation charges billed by Meta Platforms for WhatsApp conversations already delivered.
• Subscription renewals where cancellation was not requested prior to the renewal date.
• Accounts terminated due to violations of our Anti-Spam or Meta Platform Policies.

6. Contact Support for Refunds