Terms and Conditions of Service

1. Agreement to Terms

By accessing or using AI Botflow CRM (the “Service”), operated by AI Botflow, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access or use the Service.

2. Description of Service

AI Botflow is a cloud-hosted software-as-a-service (SaaS) platform providing unified customer communication management across WhatsApp Cloud API, Facebook Messenger, and Instagram Direct Messages, including automation workflows, broadcasting, and agent inbox functionality.

3. User Accounts & Responsibilities

• You must provide accurate, complete, and up-to-date registration information.
• You are responsible for safeguarding your login credentials and for all activities that occur under your account.
• You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

4. Acceptable Use Policy & Anti-Spam Compliance

When using AI Botflow to communicate with end-users:

• You must comply with Meta Platform Policies, the WhatsApp Business Policy, and WhatsApp Commerce Policy.
• You must obtain clear, prior consent (opt-in) from recipients before sending proactive marketing or promotional template messages.
• You shall not transmit spam, unsolicited commercial messages, harassing, obscene, fraudulent, or illegal content.
• Violation of messaging policies may result in immediate suspension or termination of your account without notice or refund.

5. Subscription Plans, Pricing & Payments

• All subscription charges for AI Botflow plans are billed in advance on a monthly or annual cycle.
• Online payments are securely processed via our payment gateway partner, Razorpay. We accept Credit Cards, Debit Cards, UPI, Net Banking, and authorized digital wallets.
• Applicable taxes (including GST) will be calculated and displayed during checkout.
• Meta conversation charges (billed directly by Meta for WhatsApp template/service conversations) are separate and subject to Meta's pricing schedule.

6. Limitation of Liability

In no event shall AI Botflow, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of your use or inability to use the Service.

7. Governing Law & Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

8. Contact Information

For any queries regarding these Terms of Service, please contact us: